FAQ · beautyprotect
Your questions, our answers
Quickly informed: browse our most common questions or jump directly to the right chapter.
1
The most common questionsPlans, claims, surgery date
2
Claims & benefitsReporting, deadlines, payout
3
Contract, term & cancellationConditions and taxes
4
Operations & terminologyWhat is covered?
Questions for your surgeonChecklist to take with you
1The most common questions
The topics that concern our customers most.
 
All plans cover costs related to medical complications that affect your health. In addition to the benefits provided by your health insurance, we also reimburse optional additional services such as a consultation with the chief physician or accommodation in a single room in a public hospital.
 
Only with beautyprotect PRO and VIP are complication treatments in private clinics and also aesthetic complications additionally covered. These are complications that unexpectedly affect aesthetics and lead to a result that, objectively speaking, does not correspond to the intended surgical goal. VIP offers double the benefit amounts compared to PRO.
 
You can find more information on this page Tariffs
 
An extension is not necessary. The term is flexible. Keep your protection as long as you need it. After the minimum term of one year has expired, you can cancel the insurance at any time at the end of the month.
 
If you would like to take advantage of your follow-up cost insurance with beautyprotect, please log in Customer account and click Report Damage. Here you follow the instructions in the form and upload the necessary documents. Once received, you will receive an email from our claims department within a short time. From then on you can check the status of things in your customer account at any time.
 
If this is your first cosmetic surgery, you can email us the new date info@beautyprotect.com communicate. We will then adjust the insurance start date accordingly for you.
 
Yes, all complications from all past and future cosmetic surgeries are covered during the term of your contract. The prerequisite is that the complication occurs for the first time after the start of the insurance and that it did not already exist beforehand. This does not increase the contribution.
 
Even for multiple procedures, only one contract is required. The contribution does not increase.
 
An aesthetic complication does not endanger your health. This means that treatment of this complication would not be necessary for medical reasons. An aesthetic impairment exists when an operation results in visually unsightly consequences. Aesthetic impairments are covered in the beautyprotect PRO and VIP tariffs if they were caused by a complication. These include, for example, bulging scars, double bubbles, rotation, dislocation or bottoming out of an implant.
 
No, this is not covered by insurance. The biggest risk with cosmetic surgery is that patients are not satisfied with the results. This may be the case when the change is either not as big as hoped or is so extensive that patients feel alienated in their own bodies. Therefore, it is important to discuss expectations and realistic results in detail before the procedure. Do not hesitate to consult your doctor with any questions you have.
 
CancerProtect is a new benefit that is automatically included in the PRO and VIP plans. If breast reconstruction after breast cancer is not covered by your health insurance, CancerProtect steps in and covers the costs. As soon as your contract has been in place for 24 months, CancerProtect is automatically activated, at no additional cost to you.
 
As PRO and VIP policyholders, you automatically receive CancerProtect coverage after 24 months of contract duration. You do not need to do anything else.
 
CancerProtect is completely free for all PRO and VIP policyholders who have exceeded the 24-month contract period.
2Claims & benefits
What happens when something happens.
 
See a doctor first — your own surgeon or, if you would rather not, another one. Your health comes first, everything else we sort out afterwards. Report the complication in your customer account at the same time. You do not have to wait until a diagnosis is final. Report early — we will do the rest together with you.
 
In your customer account at beautyprotect.com under “Report a new complication”. Fill in a short form, upload your documents, done.
 
Why not simply by email? Because this is health data. It belongs in an encrypted transfer, not in an email inbox or in WhatsApp.
 
If you are unsure while filling it in: give us a call. We will go through it together.
 
As early as possible, as soon as a doctor has diagnosed the complication. If you report later, we do not decline for that reason — it just becomes harder to reconstruct what happened when, and that costs time. What matters is that the complication occurred and was medically diagnosed for the first time during the term of your contract.
 
Usually these four:
  • the surgical report or treatment contract of the original operation,
  • a medical report on the complication and the treatment required,
  • the cost estimate or the invoice for the follow-up treatment,
  • if you have statutory health insurance: the settlement or the refusal from your health insurer.
 
For aesthetic complications, photos are helpful as well. And if something is missing: we tell you exactly which document is still needed. You will not get a checklist thrown at you.
 
The acknowledgement of receipt comes immediately. You will get a substantive reply from our claims team within a week, usually sooner. You can see where your case stands at any time in your customer account — you do not have to ask in order to find out.
 
Preferably yes. Send us the cost estimate before the correction takes place. Then you have it in writing what will be covered.
 
It is different for acute matters — infection, secondary bleeding, impaired wound healing: there you get treated first and report afterwards.
 
Usually yes, and there is a reason for it: we do not pay damages for pain and suffering, but treatment costs actually incurred. That is why we reimburse after the treatment, as soon as we have the invoice and the surgical report of the correction. Most clinics for their part insist on payment in advance.
 
If the clinic exceptionally waives this, we settle directly with them. And if your health insurer reclaims money, we settle that directly with the insurer on request.
 
What you can have in advance is certainty: with the cost estimate you know in writing, before the treatment, what will be covered.
 
The benefit decision is taken by the insurer, Squarelife Insurance AG in Liechtenstein — on the basis of your insurance terms and the medical documents. We prepare the case and represent your point of view in doing so. The decision is made by people who have been doing this for years, not by an algorithm.
 
By bank transfer — to you, directly to the clinic or to your health insurer, depending on who bears the invoice. In private clinics and private practices as well as for aesthetic complications (PRO and VIP) we pay a lump sum according to the agreed benefit amounts.
 
No, there is no fixed own contribution in any plan. What is insured we pay in full according to the terms, up to the sum insured.
 
There is one thing you should know nevertheless: in PRO and VIP we reimburse treatments in private clinics and aesthetic complications as a lump sum. If the invoice exceeds the lump sum, the difference stays with you. That is another reason why the cost estimate in advance pays off — then you know where you stand.
 
No and no. Your premium stays the same, no matter how often you have needed us. And no contract is terminated because a claim has been reported. That is exactly what you have the insurance for.
 
As often as necessary. The only limit is the sum insured of your plan. Several complications from several procedures are also covered during the term.
 
No, you are free to choose. The treatment only has to take place in Europe. If trust is gone, change your doctor — that is often the better decision, and we see it the same way.
 
Report it anyway. “Free of charge” almost always means: the surgeon waives their fee. Clinic, anaesthesia, materials, medication, aftercare — that is left to you. And if the revision does not deliver what you had hoped for, at least your case is already documented.
 
Dissatisfaction with a properly performed result is not an insured event. Neither are planned second procedures or follow-up treatments that were part of the plan from the outset, nor elective corrections without a medical finding. A complication always requires something objectively verifiable and unforeseen — and a doctor who confirms it.
 
We developed follow-up cost insurance for aesthetic procedures in 2007. Today 4,592 practices and clinics in Europe work with us.
 
Since the switch to our current insurance partner, 12,742 complications have been reported. This is how they turned out:
CasesShare
Fully accepted and paid12,24596.1%
Partially accepted1251.0%
Not an insured event3722.9%
Total reported cases12,742100%
In 12,370 cases we paid, in full or in part. That is 97.1 percent.We list the other side here as well, because a ratio without its counterpart is not a ratio but advertising. We are not aware of any other provider who publishes these figures at all. As at: August 2026.
 
They exist — 372 out of 12,742. There are almost always two reasons behind them.
 
Pre-existing conditions. Complaints that already existed before the insurance began, for example a drooping eyelid that was already present.
 
Dissatisfaction with the result. If the desired appearance was not achieved but no unexpected complication can be demonstrated medically, that is not an insured event.
 
Both can be clarified beforehand, and that is exactly what our service centre is there for: call us before you take out the policy — not afterwards.
 
Not automatically. We partially accepted 125 cases — precisely those that were not clear-cut and where money was paid nonetheless. We look at borderline cases individually, and goodwill is not an exception with us.
 
We can afford that because we do not pay commissions to doctors. Every euro of commission is missing exactly where claims are paid.
 
You receive written reasons with the specific passage in your terms on which we rely. You can object and submit further documents — often a supplementary medical report settles the matter.
 
If we still do not come together, you can turn to the supervisory authority of our insurer. Because the insurer is based in Liechtenstein, that authority is competent regardless of where you live: Finanzmarktaufsicht Liechtenstein (FMA), Landstrasse 109, Postfach 279, 9490 Vaduz. Legal recourse is open to you in any case — and you can keep talking to us whatever happens.
 
Only the people who handle your case, and the insurer who decides. Processing is encrypted, in the EU or in Liechtenstein. No disclosure to third parties, no use for marketing.
 
You receive an acknowledgement of receipt, a dedicated contact person and shortly afterwards word on whether anything is still missing. No hold queue, and not a new person on every call.
 
We also send you flowers. Not as marketing — but because a complication after cosmetic surgery is distressing, and that should not be treated like a case with a file number.
3Questions about the contract, term and termination
Everything about conditions, payment, cancellation and tax.
 
Yes. You can freely choose your doctor at any time. However, the treatment of complications must be carried out in Europe
 
The term of your contract begins on the start date you request. If you are having cosmetic surgery performed for the first time, we recommend choosing this day as the start date. The insurance cover has a minimum term of one year. It renews automatically, although you can cancel it monthly after one year.
 
Important: Complications are only covered if your contract is still active at the time of their occurrence. After cancellation, newly occurring complications are no longer covered.
 
If you no longer wish to be covered, you can cancel the contract on a monthly basis after a minimum term of one year. The best way to do this is to send us a short email to: info@beautyprotect.com
 
Since it is taken out online in real time, follow-up cost insurance can also be taken out shortly before an operation and in principle at any time.
 
Yes, you can take out the LITE, PRO and VIP tariffs even after your procedure. However, any complications must not have occurred before the insurance started. Since most complications occur during or shortly after the procedure, we recommend taking out beautyprotect before the cosmetic surgery. That way you are on the safe side.
 
Yes, you can choose to pay monthly or annually.
 
We cover all costs of medically necessary treatments resulting from complications that occur in standard care.
 
In addition to the cost contribution from your health insurance company, we also reimburse optional services such as treatment by a senior physician or a single room in a public hospital.
 
The PRO and VIP tariff options also cover treatments for complications in private clinics and private practices. The resulting costs are reimbursed as a flat rate. The service amounts are doubled for VIP compared to PRO.
 
In beautyprotect PRO and VIP, costs for the treatment of aesthetic complications are also covered. These costs are also reimbursed at a flat rate.
 
Yes. You have 14 days from receipt of the insurance confirmation to cancel the contract if your procedure has not yet taken place at the time of cancellation.
 
To cancel your subscription, simply send an email to info@beautyprotect.com. You will of course receive a refund of any amount you have already paid.
 
Yes, you can deduct the contributions to this additional health insurance from your income tax. You can declare the contributions as special expenses in your income tax return.
 
You can find the relevant form online as an attachment for pension expenses. The amount of the contributions can be found in the confirmation you receive from our insurer Squarelife Insurance AG in the first quarter.
 
A claim that occurred and was reported during the term is settled to the end — even if the contract has since ended. What is no longer insured are complications that occur for the first time only after the contract ends. If you are still in aftercare, it is better to let the contract run until everything has healed.
4Questions about the type of operation and treatment as well as technical terms
What is covered, what does it mean - and where are there special cases?
 
With an aesthetic operation you do not want to eliminate any disease, but rather the result corresponds to your ideal of beauty. Since this is not necessary for medical reasons, at least according to health insurance companies, you pay for these procedures out of your own pocket. As a result, health insurance companies are also entitled to claim back the follow-up costs of treatment for complications following aesthetic surgery.
 
Yes. You can take out beautyprotect for aesthetic procedures without any restrictions. These are generally those that are not medically necessary and are therefore not covered by health insurance.
 
We offer the possibility to insure your aesthetic surgery abroad worldwide with beautyprotect LITE, PRO and VIP, as long as you live in one of the countries mentioned in the online application. If you are not resident in one of the countries listed in the online application, beautyprotect Classic insurance cover is available for procedures in various countries. The insurance cover then generally applies in the country where the operation takes place.
 
 
A complication occurs when an intervention has objectively detectable, unforeseeable consequences that endanger your health and require medical treatment that goes beyond the treatment contract.
 
You can cover any type of aesthetic surgery (as described above) with beautyprotect.
 
As long as your beautyprotect contract has not been canceled, all aesthetic procedures are also insured, both surgical and minimally invasive. In this case, it is not necessary to take out CosmeticsProtect insurance.
 
Yes. We only show the most common or common operations on our site. In principle, you can insure any type of cosmetic surgery with beautyprotect. This does not have to be listed with us.
 
Basically yes. In this case we will ask you about your previous treatments and complications. Complications that still exist when the insurance is taken out are not insured.
 
It is important to note that lipedema is a medical condition and treatment with liposuction is therefore not considered a purely aesthetic procedure. This is why we separate liposuction for lipedema from classic aesthetic procedures. With lipo-protect, you can take out special follow-up cost insurance that specifically addresses the needs of lipedema patients.
A lipo-protect contract covers all necessary liposuction during the selected contract period. Click on the button to go to the relevant page for completion.
 
Yes — and regardless of the Baker grade. Which costs are covered depends on your plan. The requirement is always: the capsular fibrosis was diagnosed for the first time during the term of your contract, and a doctor confirms that it has to be treated. And: with us, capsular fibrosis does not count as an aesthetic complication, but on its own.
Important Questions for Your Plastic Surgeon
What you should ask to feel prepared and safe
 
Before your cosmetic surgery, it's completely normal to feel excited but also a little nervous. Asking the right questions can help you feel more confident and ensure your expectations are realistic. Talk openly with your board-certified plastic surgeon and don't hesitate to get all the information you need.
 
Are you a board-certified plastic surgeon?
How often do you perform the procedure I'm interested in?
Can I see before-and-after photos of other patients who had this procedure?
Where will the surgery take place?
Is there anything in my medical history that could be a concern for you?
When should I stop taking my medications before the procedure?
If I don't have anyone to care for me after surgery, can your clinic arrange help for the first evening?
If I'm traveling for surgery, how long should I plan to stay nearby after the operation?
What results can I realistically expect from the surgery?
What results do you, as the surgeon, expect?
Does my health insurance cover the costs of the surgery?
Does my health insurance cover the costs in case of complications after cosmetic surgery?
If complications arise, who will cover the treatment costs?
Do you participate in programs like clinic-protect or similar for complication coverage?
How long is the recovery period after surgery?
When can I go back to my daily routine or work?
When can I resume physical activities?
Am I a good candidate for this procedure?
What are the possible risks and complications?
TIP: It's your right to ask as many questions as you need to feel safe and well-informed. A good surgeon will gladly take the time to answer them all.
Question not listed?
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